Warranty Policy:
All Wopow & Active products are covered by a two-year or five-year warranty for some products from the date of purchase. The warranty does not include misuse.
To obtain warranty services, please attach the electronic purchase invoice or the stamped purchase invoice from the seller.
The warranty is valid only if the product is malfunctioning. The warranty is valid from the date of purchase of the product.
Warranty does not include:
Defects and malfunctions arising due to consumer misuse of all products.
1- Regarding *chargers*
Exposure to heat or sunlight.
The product has been exposed to liquids, water or excessive moisture and dust.
Drop, shake violently or break the product.
Use of other incompatible or low-quality accessories.
The product has been exposed to intentional opening by the customer or unauthorized maintenance centers.
The warranty does not include battery accessories (attached cables - case - replacement earphone cushions - any piece included with the product)
2- Regarding *cables and headphones*
Exposure to cutting and pulling.
3- Accessories include:
Mobile covers - protection stickers - mobile grips
Return and exchange policy:
* We gladly accept exchanges or returns within 7 days from the date of purchase or receipt, provided that the products are (in their original packaging).
*Special offers are fully refundable provided that all products are in their original packaging.
We do not accept delivery of goods returned by you without checking with us first.
Delivery fees and cash on delivery fees are not refundable in any case.
Returns are processed within 3 to 14 days (business days) after we receive the shipment.
The refund method depends on the payment method.
If you paid by credit card: the amount paid will be returned to your credit card.
In case of payment via cash on delivery (COD) method: the amount will be returned via bank transfer.
International orders sent outside the Kingdom of Saudi Arabia are not subject to exchange or return
If the order is within or receives an offer from the site’s special offers or at a discount price, the free shipping warranty period is 30 days from the date of the order and does not include the product’s accessories.
For clients inside Riyadh and Jeddah:
For all inquiries, warranty and return services, we are pleased to visit one of the company’s showrooms for inspection and replacement.
For customers in other regions:
So that we can serve you faster, the work will be directed to authorized distributors in some cities who will be happy to serve you at any time.
If the customer does not want to benefit from the service, he can send it and deliver it to the company’s address via one of the express shipping service providers (Aramex and others), provided that it reaches the company’s office via the carrier, and the company will not bear the shipping costs, after communicating via email or WhatsApp technical support. .
We are always happy to serve you.
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terms of use
The process of selling and using the WOPOW.SA website, as well as your purchases and use of the products available on this website, are subject to the terms and conditions of use and service.
WOPOW.SA may choose to accept, not accept or cancel your order in some cases, for example if the product you wish to purchase is not available or if the product is priced incorrectly or if the order turns out to be fraudulent, WOPOW.SA will A refund of what you paid for orders that are not accepted or are cancelled.
All content on the WOPOW website (including but not limited to writings, designs, graphics, logos, icons, and images) is the exclusive property of WOPOW.SA and is subject to copyright and trademark protection.
When you purchase or send an e-mail to WOPOW.SA, you agree to receive any emails from WOPOW. WOPOW reserves the right to make any amendments or changes to its site and to the policies and agreements associated with WOPOW, including the privacy policy as well as the document for the terms and conditions of service. Agreeing to the terms and conditions. Use means that you agree to the warranty and return policy.
