Warranty and Return Policy Return and Exchange Policy: We gladly accept exchange or return within 7 days of the date of purchase or receipt, provided that the products (in their original packaging). We do not accept the receipt of returned goods by you without checking with us first.
The return shipping fee and cash on delivery fee are not refundable in any way. Return will be processed within 3 to 14 days (working days) after we receive the shipment. The refund method depends on the payment method.
The following policies are followed:
In the case of payment by credit card method:
the amount paid will be returned to your credit card, please note, returning the amount to the card account needs approximately 3 to 14 working days.
In the case of payment by the method of payment on receipt (COD):
the amount is returned by bank transfer, which takes approximately 3 to 14 working days. The customer shall bear all the shipping expenses involved in the replacement and return and will be determined and notified to the customer after receiving the request for replacement or return. International sent to outside the Kingdom of Saudi Arabia is not exchangeable or refundable. The company bears shipping fees to and from the customer for the first 90 days from the date of purchase, excluding product accessories. In the event that the purchase period exceeds 90 days during the warranty period, the shipping cost on the customer is 30 riyals, the fee of the carrier company If he wants to send the product to the company, either for warranty or for inspection, via Aramex (return shipping fees are not refundable) If the order is inside or has received an offer from the site's special offers or at a discount price, the free shipping period for the warranty is for a period of 30 days from the date of the order and not Includes product accessories.
All wopow & Active products are covered by a two-year or five-year warranty for some products from the date of purchase, and the warranty does not include misuse.
Terms and conditions:
To obtain warranty services, please attach the electronic purchase invoice or the purchase invoice sealed from the seller. The warranty is not valid unless the product is faulty. The warranty is valid from the date of purchase of the product.
The warranty does not include:
defects and malfunctions resulting from consumer misuse. Exposure to heat or sunlight. Exposure to liquid, water, excessive moisture and dust. Falling, vibration violently, or breakage of the product. The use of other incompatible or inferior quality parts. The product is exposed to intentional opening. By customer methods or unauthorized maintenance centers. Wires are cut and stretched.
The warranty does not include battery accessories (attached cables - case - replacement pillows for the headphones - any piece attached with the product.
For customers inside Riyadh, Jeddah and Qassim:
For all inquiries, warranty and return services, we are pleased to visit one of the company’s showrooms for inspection and replacement.
For customers of other regions:
So that we can serve you faster, the work will be directed to the authorized distributor in some cities who are happy to serve you at any time.
If the customer does not want to benefit from the service, he can send it and deliver it to the company's address through one of the express shipping service providers (Aramex and others), provided that it arrives at the company's office via the carrier and will not The company bears the shipping fees, after the understanding via e-mail or support ticket.
• Support ticket: It is one of the services provided on our website where the customer can explain his problem in the event of any malfunction in our products and the technical work team looks at it and takes the necessary action and direct the guarantee And after-sales services, and you can open its reminder by clicking on this link, opening a new ticket, we are always happy to serve you